Smarty Schoolwear Ltd aims to have all orders ready for dispatch or collection within 48hrs of the order being placed. If in the unlikely event an item(s) purchased is/are not in stock, an email will be sent to the customer with an estimated dispatch or collection date.

If the estimated dispatch/collection date is not acceptable to the customer, the item(s) can be cancelled via email and a full refund for those item(s) shall be provided. 

In August/September, due to the high volume of orders, processing of orders may take 2-3days longer, however an email will be sent to the customer informing them of any delays.

The customer can log-in to their account on the website to see the status of their order

This service is free of charge – no matter how many parcels you order.

Any orders placed on the weekend or on a Bank Holiday will be processed the following working day.

Once your order has been processed, we will contact you via email/phone to let you know that the order is now ready for collection.

In order to collect your order, please bring with you:

1. Your Order Number
2. Proof of ID (One of the following

• Passport
• Driving License
• Credit/Debit card used to make the purchase

If someone is collecting an order on your behalf, they will still need to bring a proof of ID for the person who placed the order.

All documents and ID are to be the originals and not copies.

We will only keep your order at the shop for 28 calendar days following which the order will be cancelled and order put back in stock unless it is personalised which cannot be refunded. 

There shall be no delivery charge for orders of £60 or more (this is only applicable for Standard Delivery).

All deliveries require a signature upon receipt, please ensure that someone is available to accept your delivery.

This delivery policy does not effect your statutory rights as a customer.

Once the order is dispatched, an email will be sent to the customer.

The order cannot be cancelled or amended (including change of delivery address) once the order has been dispatched.

Standard deliveries are made the next working day following 'Dispatch', unless advised otherwise. For the delivery to be made the next day the order must be placed by 12pm. If an order is placed after 12pm on Friday the items will be delivered on Tuesday the following week. 

Charges:

UK mainland - £6.95 for orders under £60,

FREE if the order is £60 or more.

Please note any customised or bespoke items (e.g. initials, special sizes), socks, tights, ties and water bottles cannot be returned for a refund or exchange, unless the garment is faulty.

Our return’s policy is a full refund on all purchases 14 days from the date of dispatch of the order. It is subject to the following conditions and does not affect your statutory rights.

1.The items are returned in their original packaging, with all labels and tags still attached.

2.The items have not been worn.

3.The items have not been washed or dry cleaned.

4.The items are in their original condition. (i.e. no cigarette smoke odours or animal hair)

The cost of postage and packaging for the returned items will be paid for by the customer. However, they can be returned in store without any additional charge.

In either case the a note on the dispatch note must be included to show items have been sent back.